How Small Business Should Consider using AI

As a small business you may be wondering how your business can us AI to help it grow. Well that depends a lot on your business and your day to day operations. What tasks are you not getting to that you want to? Can AI help with those? Would being more organized help you get more done? Maybe there is an AI tool that can help you do that?

When it comes to marketing your small business there are tons of AI tools that can help. But before you find the right tools, you need to identify your marketing goals. Whether it’s increasing brand awareness, boosting sales, or improving customer engagement, having clear objectives will guide your AI implementation.

Understand your Audience

Collect and analyze customer data to understand your target audience’s preferences, behaviors, and needs. AI can help you gain deeper insights from this data to tailor your marketing strategies accordingly. Consider customer surveys, check your google business reviews, or simply ask your customers directly, more often than not, they love to tell you what they want, or don’t want.

Choose the right AI Tools

There are various AI tools available for different marketing tasks. Research and select tools that align with your goals. Some common AI applications for small businesses include chatbots, email marketing automation platforms, social media analytics tools, and content optimization tools.

Here’s a list of marketing tools that currently use AI:

1. Content Creation and Optimization:
   • Copy.ai: Generates marketing copy, blog posts, ads, and more.
   • Wordtune: Offers AI-powered writing suggestions and improvements.
   • Grammarly: Helps in grammar and style checking for written content.
2. Email Marketing and Automation:
   • Mailchimp: Uses AI for personalized email recommendations and segmentation.
   • SendinBlue: Provides AI-driven automation, segmentation, and personalization.
   • ActiveCampaign: Offers automation, tagging, and predictive content suggestions.
3. Social Media Management:
   • Hootsuite: Provides AI-driven content scheduling and social media analytics.
   • Buffer: Offers AI-powered post scheduling and engagement analysis.
   • SocialBee: Uses AI for content categorization and scheduling optimization.
4. Chatbots and Customer Support:
   • Intercom: Offers AI-powered chatbots for customer support and engagement.
   • Drift: Provides conversational AI for lead generation and customer interaction.
   • Zendesk: Incorporates AI for automated ticket routing and responses.
5. Predictive Analytics and Data Analysis:
   • Google Analytics: Uses AI for analyzing website traffic and user behavior.
   • Adobe Analytics: Offers AI-powered insights and predictive analytics.
   • Kissmetrics: Provides AI-driven customer journey analysis and segmentation.
6. SEO and Content Optimization:
   • SEMrush: Offers AI-driven keyword research and competitive analysis.
   • MarketMuse: Uses AI for content optimization and topic research.
   • SurferSEO: Provides AI-powered content recommendations for SEO.
7. Ad Campaigns and Personalization:
   • AdRoll: Uses AI for retargeting and personalized ad campaigns.
   • Acquisio: Offers AI-driven bid and budget optimization for PPC campaigns.
   • Criteo: Provides AI-powered personalized ad recommendations.
8. Visual Content and Design:
   • Canva: Incorporates AI for design suggestions and image enhancements.
   • Lumen5: Uses AI to create videos from text-based content.
   • Adobe Sensei: Powers AI features in Adobe’s creative suite.
9. Competitive Analysis:
   • Semantria: Uses AI for sentiment analysis and competitor insights.
   • Brandwatch: Offers AI-driven social media listening and competitive analysis.
   • Crayon: Provides AI-powered market and competitive intelligence.
10. Lead Generation and CRM:
    • HubSpot: Uses AI for lead scoring, predictive lead analysis, and sales insights.
    • Salesforce Einstein: Offers AI-driven insights, automation, and lead nurturing.
    • Pardot: Incorporates AI for personalized email content and lead engagement.

Automating Tasks

AI can automate repetitive marketing tasks like email campaigns, social media posting, and data analysis. This allows your team to focus on more strategic and creative aspects of marketing.

There are several AI tools available that are excellent for automating various tasks in marketing. Here are some popular AI tools known for their automation capabilities:

1. Zapier: While not exclusively AI, Zapier is an automation platform that connects different apps and services to create workflows, allowing you to automate tasks without any coding. It’s highly versatile and can be integrated with many other tools to streamline your processes.
2. Integromat: Similar to Zapier, Integromat offers automation capabilities by connecting apps and services through customizable workflows. It allows for more complex automation scenarios and can handle conditional logic.
3. ManyChat: If you’re looking to automate your Facebook Messenger marketing, ManyChat provides a chatbot platform that lets you create AI-powered chatbots for customer interactions, lead generation, and more.
4. ActiveCampaign: This marketing automation platform combines email marketing, CRM, and automation features. It uses AI to track user behavior and deliver personalized content, automate email campaigns, and segment contacts.
5. Salesforce Pardot: Pardot, part of the Salesforce suite, provides marketing automation tools that include email campaigns, lead nurturing, lead scoring, and AI-powered recommendations for improving engagement.
6. HubSpot: HubSpot’s marketing automation tools, part of its broader inbound marketing platform, allow you to automate email campaigns, lead management, social media posting, and more. It also includes AI-driven features for predictive lead scoring and content recommendations.
7. Automate.io: This platform allows you to automate workflows by integrating various apps and services. It supports conditional logic and offers pre-built automation templates for different use cases.
8. Drift: Drift offers conversational marketing and sales automation, including AI-powered chatbots that can engage website visitors, qualify leads, and schedule meetings with your sales team.
9. ConvertKit: Geared towards email marketing automation for creators and bloggers, ConvertKit uses tags and automation sequences to deliver targeted content based on subscriber behavior.
10. Ontraport: Ontraport combines marketing automation, CRM, and e-commerce features. It enables you to automate email campaigns, segment your audience, and track customer interactions.

When choosing an AI tool for automating tasks, consider factors such as your specific needs, the complexity of your workflows, integration capabilities with your existing tools, ease of use, and pricing. It’s important to assess whether the tool aligns well with your business goals and whether it can effectively streamline your marketing processes.

Optimizing Content

Use AI to optimize your website content and blog posts for search engines. AI tools can help identify relevant keywords, suggest improvements, and analyze content performance.

There are several AI tools that are effective for optimizing content, whether it’s for search engine optimization (SEO), improving readability, or enhancing engagement. Here are some notable AI tools for content optimization:

1. SEMrush: This comprehensive SEO tool offers features like on-page SEO recommendations, keyword research, competitor analysis, and content optimization suggestions. It provides insights on improving your content’s search visibility and relevance.
2. MarketMuse: MarketMuse uses AI to analyze your content and suggest improvements based on topical relevance, keyword optimization, and content structure. It can help you create high-quality content that aligns with search intent.
3. SurferSEO: SurferSEO offers data-driven content optimization by analyzing top-ranking pages and suggesting improvements to your content’s structure, keywords, and headers. It provides recommendations to help your content perform better in search results.
4. CopyAI: This AI tool helps generate marketing copy, headlines, blog posts, and more. It’s particularly useful for creating engaging and compelling content quickly.
5. Wordtune: Wordtune provides writing suggestions to improve the clarity, tone, and style of your content. It can help you craft more effective and engaging messages.
6. Grammarly: While known for its grammar and spelling checking, Grammarly also offers suggestions to enhance the readability and clarity of your content. It can help you eliminate wordiness and improve sentence structure.
7. INK: INK is an AI-powered content optimization platform that provides real-time SEO suggestions as you write. It helps you create content that ranks higher in search engines.
8. Atomic Reach: Atomic Reach offers content optimization suggestions based on your target audience and desired outcomes. It can help you tailor your content to better resonate with your readers.
9. Acrolinx: Acrolinx uses AI to analyze your content for consistency, tone, style, and brand guidelines. It’s particularly useful for larger organizations with multiple content creators.
10. Crayon: While primarily a competitive intelligence tool, Crayon also offers content insights by analyzing competitor content and providing recommendations for optimizing your own content strategy.

Rinse & Repeat

Continuously monitor the performance of your AI-driven marketing initiatives. Gather feedback from customers and track key metrics. Use this information to make improvements and refine your strategies over time. AI won’t solve all your small business problems, but used correctly is can provide a tool-box full of tools to help you get things done better, quicker and more easily than ever before.

Aaron Niemi

Web Developer
eCommerce Usability Optimization Expert
PNW Native, Outdoor Enthusiast and Overlander.